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Email Configuration and Issues (Windows): Difference between revisions
Email Configuration and Issues (Windows) (edit)
Revision as of 04:06, 30 December 2020
, 30 December 2020no edit summary
(Created page with "Email Configuration and Issues We are using Microsoft O365 for Apoyar and also we are giving Microsoft O365 support to Wise Geary, Caladanian and Meridian There are differen...") |
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• Web Outlook – Server Database | • Web Outlook – Server Database | ||
• Outlook Desktop Client – Local Database (PST or OST Files) | • Outlook Desktop Client – Local Database (PST or OST Files) | ||
• Mobile Client – Just a UI Interface (No Database in Phone) | • Mobile Client – Just a UI Interface (No Database in Phone) | ||
| Line 12: | Line 14: | ||
Go to control panel | Go to control panel | ||
Select and click on Mail | Select and click on Mail | ||
Add Enter profile name Click OK | Add Enter profile name Click OK | ||
Then new window will open, there select Email account and enter details | Then new window will open, there select Email account and enter details | ||
• Your Name | • Your Name | ||
• Email Address | • Email Address | ||
• Password | • Password | ||
• Re-type Password | • Re-type Password | ||
• Click on Next | • Click on Next | ||
• It will automatically detect the exchange server, then click Finish | • It will automatically detect the exchange server, then click Finish | ||
| Line 29: | Line 39: | ||
Go to control panel | Go to control panel | ||
Select and click on Mail | Select and click on Mail | ||
Add Enter profile name Click OK | Add Enter profile name Click OK | ||
Then new window will open, there select Manual setup, click Next | Then new window will open, there select Manual setup, click Next | ||
Select POP or IMAP | Select POP or IMAP | ||
Enter details | Enter details | ||
• Your Name | • Your Name | ||
• Email Address | • Email Address | ||
• Account type | • Account type | ||
• Incoming mail server | |||
• Incoming mail server | |||
• Outgoing mail server | • Outgoing mail server | ||
• Username | • Username | ||
• Password | • Password | ||
Select New Outlook Data File | Select New Outlook Data File | ||
Click on more setting | Click on more setting | ||
In Outgoing tab, | In Outgoing tab, | ||
• check box my outgoing server | • check box my outgoing server | ||
• select log on using and enter details | • select log on using and enter details | ||
- Username | - Username | ||
- Password | - Password | ||
In Advanced tab, | In Advanced tab, | ||
• Check box SPA | • Check box SPA | ||
• Select encryption SSL/TLS | • Select encryption SSL/TLS | ||
• Under Delivery, check box leave copy on server and uncheck box remove from server | • Under Delivery, check box leave copy on server and uncheck box remove from server | ||
• Enter incoming & outgoing mail server port numbers | • Enter incoming & outgoing mail server port numbers | ||
Click OK and then Next | Click OK and then Next | ||
It will authenticate and account will get setup | It will authenticate and account will get setup | ||
Outlook Issue Resolution Steps | Outlook Issue Resolution Steps | ||
| Line 60: | Line 97: | ||
• Research on error you getting, with error code | • Research on error you getting, with error code | ||
• First check in outlook if its showing Work offline, if its showing like then disable that and check after, if its showing Connected to Microsoft Exchange | • First check in outlook if its showing Work offline, if its showing like then disable that and check after, if its showing Connected to Microsoft Exchange | ||
• Login to webmail and check with server side if able to send/receive mails | • Login to webmail and check with server side if able to send/receive mails | ||
• Check for windows Updates | • Check for windows Updates | ||
• Remove profile and add it again | • Remove profile and add it again | ||
• Re-install Outlook client | • Re-install Outlook client | ||
• Escalate to Microsoft | • Escalate to Microsoft | ||
| Line 70: | Line 113: | ||
• Download and install Thunderbird - https://www.thunderbird.net/en-GB/ | • Download and install Thunderbird - https://www.thunderbird.net/en-GB/ | ||
• Open Thunderbird application | • Open Thunderbird application | ||
• Click on Email and Enter Details (User name, Email Address and Password) | • Click on Email and Enter Details (User name, Email Address and Password) | ||
• Click on Continue | • Click on Continue | ||
• Select IMAP or POP. For more information see our IMAP or POP | • Select IMAP or POP. For more information see our IMAP or POP | ||
• Click on Manual Configuration | • Click on Manual Configuration | ||
• Enter the incoming and outgoing mail servers and the username | • Enter the incoming and outgoing mail servers and the username | ||
• Click on Re-Test | • Click on Re-Test | ||
• Click on Done (This will setup the account) | • Click on Done (This will setup the account) | ||