Email Configuration and Issues (Windows) - Revision history

Admin at 04:08, 30 December 2020

2020-12-30T04:08:25Z

← Older revision		Revision as of 04:08, 30 December 2020
Line 1:		Line 1:
	Email Configuration and Issues		Email Configuration and Issues
			------------------------------


	We are using Microsoft O365 for Apoyar and also we are giving Microsoft O365 support to Wise Geary, Caladanian and Meridian		We are using Microsoft O365 for Apoyar and also we are giving Microsoft O365 support to Wise Geary, Caladanian and Meridian
Line 10:		Line 12:

	• Mobile Client – Just a UI Interface (No Database in Phone)		• Mobile Client – Just a UI Interface (No Database in Phone)


	Outlook Email Account Configuration for Exchange on Windows		Outlook Email Account Configuration for Exchange on Windows
			-----------------------------------------------------------

	Go to control panel		Go to control panel
Line 37:		Line 41:

	Outlook Email Account Configuration using IMAP or POP3 on Windows		Outlook Email Account Configuration using IMAP or POP3 on Windows
			-----------------------------------------------------------------

	Go to control panel		Go to control panel
Line 91:		Line 96:

	It will authenticate and account will get setup		It will authenticate and account will get setup


	Outlook Issue Resolution Steps		Outlook Issue Resolution Steps
			------------------------------

	If there is any outlook issues like send/receive errors, like 0x800… follow the below steps		If there is any outlook issues like send/receive errors, like 0x800… follow the below steps
Line 109:		Line 116:

	• Escalate to Microsoft		• Escalate to Microsoft


	Thunderbird Mail Account Configuration on Windows		Thunderbird Mail Account Configuration on Windows
			-------------------------------------------------

	• Download and install Thunderbird - https://www.thunderbird.net/en-GB/		• Download and install Thunderbird - https://www.thunderbird.net/en-GB/

Admin at 04:06, 30 December 2020

2020-12-30T04:06:48Z

← Older revision		Revision as of 04:06, 30 December 2020
Line 6:		Line 6:

	• Web Outlook – Server Database		• Web Outlook – Server Database

	• Outlook Desktop Client – Local Database (PST or OST Files)		• Outlook Desktop Client – Local Database (PST or OST Files)

	• Mobile Client – Just a UI Interface (No Database in Phone)		• Mobile Client – Just a UI Interface (No Database in Phone)

Line 12:		Line 14:

	Go to control panel		Go to control panel

	Select and click on Mail		Select and click on Mail

	Add  Enter profile name  Click OK		Add  Enter profile name  Click OK

	Then new window will open, there select Email account and enter details		Then new window will open, there select Email account and enter details

	• Your Name		• Your Name

	• Email Address		• Email Address

	• Password		• Password

	• Re-type Password		• Re-type Password

	• Click on Next		• Click on Next

	• It will automatically detect the exchange server, then click Finish		• It will automatically detect the exchange server, then click Finish

Line 29:		Line 39:

	Go to control panel		Go to control panel

	Select and click on Mail		Select and click on Mail

	Add  Enter profile name  Click OK		Add  Enter profile name  Click OK

	Then new window will open, there select Manual setup, click Next		Then new window will open, there select Manual setup, click Next

	Select POP or IMAP		Select POP or IMAP

	Enter details		Enter details

	• Your Name		• Your Name

	• Email Address		• Email Address

	• Account type		• Account type
	• Incoming mail server
			• Incoming mail server

	• Outgoing mail server		• Outgoing mail server

	• Username		• Username

	• Password		• Password

	Select New Outlook Data File		Select New Outlook Data File

	Click on more setting		Click on more setting

	In Outgoing tab,		In Outgoing tab,

	• check box my outgoing server		• check box my outgoing server

	• select log on using and enter details		• select log on using and enter details

	- Username		- Username

	- Password		- Password

	In Advanced tab,		In Advanced tab,

	• Check box SPA		• Check box SPA

	• Select encryption SSL/TLS		• Select encryption SSL/TLS

	• Under Delivery, check box leave copy on server and uncheck box remove from server		• Under Delivery, check box leave copy on server and uncheck box remove from server

	• Enter incoming & outgoing mail server port numbers		• Enter incoming & outgoing mail server port numbers

	Click OK and then Next		Click OK and then Next

	It will authenticate and account will get setup		It will authenticate and account will get setup

	Outlook Issue Resolution Steps		Outlook Issue Resolution Steps

Line 60:		Line 97:

	• Research on error you getting, with error code		• Research on error you getting, with error code

	• First check in outlook if its showing Work offline, if its showing like then disable that and check after, if its showing Connected to Microsoft Exchange		• First check in outlook if its showing Work offline, if its showing like then disable that and check after, if its showing Connected to Microsoft Exchange

	• Login to webmail and check with server side if able to send/receive mails		• Login to webmail and check with server side if able to send/receive mails

	• Check for windows Updates		• Check for windows Updates

	• Remove profile and add it again		• Remove profile and add it again

	• Re-install Outlook client		• Re-install Outlook client

	• Escalate to Microsoft		• Escalate to Microsoft

Line 70:		Line 113:

	• Download and install Thunderbird - https://www.thunderbird.net/en-GB/		• Download and install Thunderbird - https://www.thunderbird.net/en-GB/

	• Open Thunderbird application		• Open Thunderbird application

	• Click on Email and Enter Details (User name, Email Address and Password)		• Click on Email and Enter Details (User name, Email Address and Password)

	• Click on Continue		• Click on Continue

	• Select IMAP or POP. For more information see our IMAP or POP		• Select IMAP or POP. For more information see our IMAP or POP

	• Click on Manual Configuration		• Click on Manual Configuration

	• Enter the incoming and outgoing mail servers and the username		• Enter the incoming and outgoing mail servers and the username

	• Click on Re-Test		• Click on Re-Test

	• Click on Done (This will setup the account)		• Click on Done (This will setup the account)

Admin: Created page with "Email Configuration and Issues We are using Microsoft O365 for Apoyar and also we are giving Microsoft O365 support to Wise Geary, Caladanian and Meridian There are differen..."

2020-12-30T04:04:58Z

Created page with "Email Configuration and Issues We are using Microsoft O365 for Apoyar and also we are giving Microsoft O365 support to Wise Geary, Caladanian and Meridian There are differen..."

New page

Email Configuration and Issues

We are using Microsoft O365 for Apoyar and also we are giving Microsoft O365 support to Wise Geary, Caladanian and Meridian

There are different ways we can access our mail account, as below

• Web Outlook – Server Database
• Outlook Desktop Client – Local Database (PST or OST Files)
• Mobile Client – Just a UI Interface (No Database in Phone)

Outlook Email Account Configuration for Exchange on Windows

Go to control panel
Select and click on Mail
Add  Enter profile name  Click OK
Then new window will open, there select Email account and enter details

• Your Name
• Email Address
• Password
• Re-type Password
• Click on Next
• It will automatically detect the exchange server, then click Finish

Outlook Email Account Configuration using IMAP or POP3 on Windows

Go to control panel
Select and click on Mail
Add  Enter profile name  Click OK
Then new window will open, there select Manual setup, click Next
Select POP or IMAP
Enter details
• Your Name
• Email Address
• Account type
• Incoming mail server
• Outgoing mail server
• Username
• Password
Select New Outlook Data File
Click on more setting
In Outgoing tab,
• check box my outgoing server
• select log on using and enter details
- Username
- Password
In Advanced tab,
• Check box SPA
• Select encryption SSL/TLS
• Under Delivery, check box leave copy on server and uncheck box remove from server
• Enter incoming & outgoing mail server port numbers
Click OK and then Next
It will authenticate and account will get setup
Outlook Issue Resolution Steps

If there is any outlook issues like send/receive errors, like 0x800… follow the below steps

• Research on error you getting, with error code
• First check in outlook if its showing Work offline, if its showing like then disable that and check after, if its showing Connected to Microsoft Exchange
• Login to webmail and check with server side if able to send/receive mails
• Check for windows Updates
• Remove profile and add it again
• Re-install Outlook client
• Escalate to Microsoft

Thunderbird Mail Account Configuration on Windows

• Download and install Thunderbird - https://www.thunderbird.net/en-GB/
• Open Thunderbird application
• Click on Email and Enter Details (User name, Email Address and Password)
• Click on Continue
• Select IMAP or POP. For more information see our IMAP or POP
• Click on Manual Configuration
• Enter the incoming and outgoing mail servers and the username
• Click on Re-Test
• Click on Done (This will setup the account)